Engineering Operations Manager

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Typeform

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Description

• Typeform is a refreshingly different form builder. • We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. • As an Engineering Operations Manager at Typeform, your mission is to empower engineering teams to do their best work. • You will streamline processes, foster team collaboration, and ensure our engineering efforts align with strategic goals. • By developing and executing operational plans, you will help build a culture of continuous improvement and excellence. • Assist the technology leadership team in developing, socializing, and executing departmental goals that align with the broader company strategy. • Develop project plans, timelines, and deliverables to ensure smooth execution and proactively mitigate risks. • Conduct research and analyze data to inform decision-making processes and identify areas for improvement, providing insights and recommendations based on analysis. • Track and provide updates to R&D leadership and the business on the progress of our key goals, metrics, and projects. • Monitor and analyze operational processes to identify areas for improvement and recommend solutions. • Lead governance efforts, managing the R&D process governance group by prioritizing and rolling out key process improvements. • Define, align, and enable key technology interactions related to the Product Development Life Cycle (PDLC). • Develop and implement operational policies, procedures, and standards to enhance technology performance and efficiency. • Ensure alignment across Engineering, Product, and other cross-functional teams, communicating progress to keep stakeholders informed and engaged with any process development projects. • Own the process of capitalization work allocation, ensuring regular reporting with finance. • Manage the technology operations budget, ensuring necessary tools are budgeted for, procured, and renewed on time. • Operationalize Roadmap/Release Updates & Engineering Jira configuration in order to achieve desired outcomes. • Lead and implement enablement initiatives to equip the engineering team with the skills and support needed to meet evolving standards. • Work with technology leadership to establish and maintain a clear career framework with evaluation processes that foster continuous learning, talent growth, and performance excellence. • Develop and manage communication strategies and programs to promote healthy collaboration, change management, and transparency within the technology department. • Organize and facilitate regular async updates and department meetings. • Ensure overall upkeep of technology-related documentation, including the technology Notion workspace. • Provide progress updates on tech initiatives, process changes, and support promotions communications. • Act as a Change Management Champion to drive and support effective change within the organization.

Requirements

• Excellent verbal and written communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders. • Experience managing projects and programs efficiently to achieve desired outcomes, including governance practices. • Experience with developing and improving operational processes to enhance team performance. • Proven leadership experience in governance, building teams, aligning stakeholders, and fostering a culture of continuous improvement. A focus on servant leadership or coaching is preferred to align with Typeform's leadership culture. • Strong emotional intelligence (EQ) to manage interpersonal relationships and foster an inclusive and collaborative work environment. • Understanding of SDLC and PDLC, including key phases and best practices. • Experience with Scrum or Agile methodologies for managing and improving team efficiency. • Proficiency with tools like Jira, Trello, Asana, or similar for managing projects and tracking tasks. • Understanding of development practices, including best practices for quality and efficiency. • Strong analytical abilities, with experience in data analysis, reporting, and making data-driven recommendations. • Experience in managing and driving change within an organization to ensure smooth adoption of new practices. • Ability to create and facilitate enablement programs to develop team skills and capabilities.