Implementation Technical Consultant - AI

September 27

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UJET

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Electric two-wheelers • Electric bikes • Urban mobility • City-smart electric scooter • Electric vehicles

51 - 200 employees

🚗 Transport

🔧 Hardware

⚡ Productivity

Description

• UJET reimagines contact centers with a new security and operational efficiency architecture • Critical link between customers and UJET to oversee implementations • Execute timely project delivery while minimizing scope creep • Document solution requirements and provide technical training content • High level of technical proficiency with UJET platform and technologies

Requirements

• Bachelor’s Degree from an accredited college or university or equivalent work experience • Minimum of 3 years experience in an implementation, with preference toward SaaS application • 5+ years experience in a technical consultant role conducting technical configurations for complex technology deployments, ideally in the contact center field • Preference toward experience with any or all of the following: • Google DialogFlow programming (CX preferred over ES), OR • Website Development, including deploying SDKs, OR • Mobile App Development (Android, iOS), including deploying SDKs • Writing code using Javascript or Python for the purpose of interacting with APIs • 2+ years experience with configuring or troubleshooting cloud-based integrations (via RESTful APIs) • 2+ years experience with industry CRMs preferred, such as Salesforce, Kustomer, Zendesk, MS Dynamics, and Hubspot • 2+ years experience using SaaS reporting tools • Excellent interpersonal skills and ability to work with customers and partners with varying technical aptitudes • Excellent communication skills – written, verbal, presentation and interpersonal • Collaborative team player, providing constant positive support and assistance to team mates and co-workers • Technical writing and PowerPoint/Google Slides experience • Position may require occasional business travel to customer sites and/or company headquarters

Benefits

• Competitive compensation and benefits package • Work/life balance • Unlimited vacation • Stock options • Monthly game nights