Implementation Technical Consultant

September 27

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UJET

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Description

• UJET reimagines contact centers for modern consumers and brands. • Our architecture delivers security, reliability, and scale across customer service operations. • Support new customers from contract through launch. • Oversee execution and delivery of UJET implementations. • Review SOW details for projects to minimize scope creep. • Document customer solution requirements and configure solutions. • Design effective configurations of the UJET platform. • Work on multiple client projects with assigned project manager. • Contribute to the evolution of UJET’s implementation processes. • Provide technical content for training curriculum developed internally.

Requirements

• Bachelor’s Degree from an accredited college or university or equivalent work experience • Minimum of 3 years experience in an implementation, with preference toward SaaS application. • 5+ years experience in a technical consultant role conducting technical configurations for complex technology deployments, ideally in the contact center field. • Preference toward experience with any or all of the following: • Google DialogFlow programming (CX preferred over ES), OR • Website Development, including deploying SDKs, OR • Mobile App Development (Android, iOS), including deploying SDKs • 2+ years experience with configuring or troubleshooting cloud-based integrations (via RESTful APIs) • 2+ years experience with industry CRMs preferred, such as Salesforce, Kustomer, Zendesk, MS Dynamics, and Hubspot • 2+ years experience using SaaS reporting tools • Excellent interpersonal skills and able to work with customers and partners • Excellent communication skills – written, verbal, presentation and interpersonal • Collaborative team player, providing support and assistance to team mates • Technical writing and PowerPoint/Google Slides experience • May require occasional business travel to customer sites and/or company headquarters

Benefits

• Competitive compensation and benefits package • Work/life balance • Unlimited vacation • Stock options • Monthly game nights