Delivery Project Manager

6 days ago

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Uniphore

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Speech Recognition • Enterprise Mobility • Customer Experience • Speech Analytics • SaaS

501 - 1000

Description

• Combine project management expertise with understanding of Enterprise, Conversational, and Generative AI technologies • Lead globally distributed teams for successful delivery of complex solutions • Manage multiple projects with budgets ranging from $100k to several million dollars • Ensure project implementations are completed on time and within budget • Engage with clients through multiple channels, including in-person meetings, calls, and emails • Define and manage project scope • Work with stakeholders to gather requirements • Develop and distribute key project management documents • Present project outcomes and make recommendations

Requirements

• 4+ years of experience in Project/Program Management, account management, or other customer-facing roles • Experience delivering end-user facing software solutions • Professional PM certification (PMP, Prince2, ITIL, Agile, SCRUM, or equivalent) • Strong understanding of CCaaS, telephony solutions, enterprise or generative AI, and API integrations • Proven ability to manage multiple projects at once, with an emphasis on on-time, on-budget delivery • Ability to work in a collaborative environment and communicate effectively with technical and non-technical stakeholders • Ability to travel up to 15% • Good to Have: Experience deploying speech analytics, Conversational BOTs, or Agent Assist technologies • Familiarity with Contact Center best practices • Ability to manage a remote team across different geographies and time zones

Benefits

• Competitive base pay • Annual incentive opportunity based on target achievement • Pre-IPO stock options • Medical benefits • Dental benefits • Vision benefits • 401(k) with a match • Generous paid time off • Paid holidays • Paid day off for your birthday • Other paid leave policies