Customer Experience Content Manager

September 6

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Uniswap Labs

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Creators of the Uniswap Protocol and Uniswap interface.

51 - 200

Description

• The Uniswap Labs team is building products to unlock value through universal exchange. • Our products – the Uniswap Interface, the Uniswap Mobile App, and the Uniswap Extension. • When you join Uniswap, you become part of a team that’s reshaping the way value flows on the internet. • Uniswap Labs is seeking a proactive and detail-oriented Customer Experience Content Manager to join our team. • This role will focus on creating and managing content for our Help Center, ensuring users have access to accurate, effective, and up-to-date resources. • The ideal candidate will be adept at identifying and resolving issues, taking initiative to improve processes, and leading the design and execution of small to medium-sized projects.

Requirements

• 5+ years of relevant experience • Proven experience in content creation, preferably in a technical or customer support environment. • Bachelor’s degree; or equivalent work experience. • Strong problem-solving skills and ability to take initiative. • Experience working with cross-functional teams. • Excellent written and verbal communication skills. • Systems thinker with the ability to see the big picture and understand the interconnectedness of various components. • Familiarity with cryptocurrency and blockchain technology.

Benefits

• company-paid medical, dental, & vision for you and your dependents • gym subsidy • 401(k) with 4% employer contribution • annual $1,500 education stipend • unlimited and encouraged time off • up to 16 weeks paid parental leave • home office setup stipend for remote employees • daily lunches at NY headquarters