Service Desk Analyst I - Tier 1 Remote

November 12

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UnityBPO

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home health • post acute • acute care • telehealth • patient experience

201 - 500 employees

⚕️ Healthcare Insurance

☁️ SaaS

📡 Telecommunications

Description

• Candidates must be available to work both Saturday and Sunday, totaling a forty-hour work week. • Resolve technical software and hardware problems by utilizing logical problem-solving skills. • Assist multiple clients across different ticketing systems. • Provide End-User Electronic Health Record (EHR) usability assistance to clinicians. • Create an exceptional customer service experience by bringing polished communications, patience, and empathy. • Work independently and effectively while maintaining good team interactions.

Requirements

• High School diploma or G.E.D. equivalent/and or experience • Previous experience in a Customer Service Environment • Working knowledge of PC operations and ability to navigate between different desktop applications • Excellent verbal and written communication skills • Able to multi-task using multiple systems simultaneously • Ability to excel at problem solving • Will need to receive feedback and apply it in real-time • Ability to adapt to an ever-changing environment

Benefits

• Competitive pay • Robust benefits • Professional development opportunities • Flexibility to work remotely or at the office • Meaningful work making a difference in lives