Director, Client Experience - Performance Marketing

March 19

Apply Now

Receive Emails with Similar Jobs

Unlock Health

WebsiteLinkedInAll Job Openings

Unlock Health is a full-service agency dedicated to driving sustainable growth for healthcare organizations. By integrating marketing, technology, and revenue strategy, Unlock Health helps connect consumers with care, enhancing lives and supporting healthcare organizations in their growth goals. The company specializes in managed care consulting, media and advertising strategy and planning, digital marketing, and brand consulting. Unlock Health is recognized for its creative and data-driven approach, offering advanced analytics and a technology platform to guide healthcare marketing initiatives and optimize payor strategies. The agency has built partnerships with leading health systems, behavioral health providers, and specialty care organizations, earning accolades such as the Modern Healthcare Best in Business award for Marketing and Public Relations.

marketing • healthcare marketing • managed care consulting • payor relations • healthcare advertising

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

•Unlock Health is seeking a passionate and results-driven Director, Client Experience to be part of our growing performance marketing client experience team. •This role is crucial in managing relationships with our clients, executing engagements flawlessly, coordinating internal team members, and assisting in retaining and growing accounts through upsell and cross-sell opportunities. •The ideal candidate will have a good understanding of account management principles, our clients' business needs, digital marketing and as it pertains to achieving results, and our service offerings. •Manage client relationships by leading the day-to-day activities of multiple client accounts of varying complexity and size. •Develop and drive timelines, ensuring the internal team hits all defined milestones. •Serve as a primary point of contact and trusted advisor for clients, ensuring timely and effective communication and issue resolution. •Maintain a basic understanding of industry trends, competitive landscape, and regulatory requirements. •Manage clients’ budget and partner with Campaign Ops team in developing and delivering reports to clients. •Position may include people management of junior-level account managers.

🎯 Requirements

•Bachelor’s degree in business, marketing, or related field •7+ years of experience in account management, client services, or related field •Experience in the healthcare industry required •Excellent communication, interpersonal, and problem-solving skills •Demonstrated ability to deliver results and exceed expectations •Remote staffing, but ability to travel as necessary for key meetings

🏖️ Benefits

•Competitive Salary •Health, Dental and Vision benefit packages to fit all types of lifestyles •Life, Short- and Long-Term Disability Insurance paid 100% by the company •FSA / HSA Options •401(K) with a generous company match program •Flexible Paid Time Off (aka- unlimited) •Paid Parental Leave •Hybrid and Remote work schedules available •Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice) •Employee Referral Program