Updater
Updater is a company that provides a comprehensive suite of tools and services to streamline the moving process for individuals and businesses. Their platform helps users organize their move by setting reminders, accessing checklists, and securing necessary services like internet, TV, utilities, and insurance. Updater collaborates with moving companies, real estate agents, and multifamily property managers to ensure a seamless experience for users. They offer a unique marketplace for moving-related products and services, enabling businesses to integrate Updater's tools to enhance their offering. Updater aims to reduce the stress associated with moving and make the process as smooth as possible.
Relocation • SaaS Software • Address change • Moving • Real estate software
Support Analyst
February 28
🇺🇸 United States – Remote
💵 $56.4k - $70k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🦅 H1B Visa Sponsor
Updater
Updater is a company that provides a comprehensive suite of tools and services to streamline the moving process for individuals and businesses. Their platform helps users organize their move by setting reminders, accessing checklists, and securing necessary services like internet, TV, utilities, and insurance. Updater collaborates with moving companies, real estate agents, and multifamily property managers to ensure a seamless experience for users. They offer a unique marketplace for moving-related products and services, enabling businesses to integrate Updater's tools to enhance their offering. Updater aims to reduce the stress associated with moving and make the process as smooth as possible.
Relocation • SaaS Software • Address change • Moving • Real estate software
📋 Description
• Fielding inbound contacts for escalations via phone, form, and chat and email • Troubleshooting and problem solving product questions and issues • Partnering with Development and Engineering for product fixes and enhancements • Documenting and reporting - helping to create knowledge content and internal processes • Utilizing Salesforce and JIRA • Schedule: • During the first month your onboarding shift will be 9am-6pm ET Monday–Friday • After onboarding your schedule will be 2-11pm ET Monday - Wednesday; 8-5pm ET Saturday and Sunday
🎯 Requirements
• 3+ years’ experience in Product Support for external customers • Understanding of the relationship between Support and Product & Engineering teams • Experience at a SaaS company preferred • Experience working on smaller teams with multiple, competing priorities • Experience with Salesforce and JIRA • Candidates must be US based
🏖️ Benefits
• Medical, Dental, and Vision Insurance • Unlimited PTO • 13 paid company holidays annually • Updater Stock Options • 401(k) • Commuter Benefits • Personal Wellbeing Subsidy • New Hire Subsidy • One Medical Membership • Short Term Disability Insurance • Supplemental Life Insurance • 12 weeks of Primary Caregiver Parental Leave
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