Harris Computer
Harris Computer is a company that provides mission-critical software and services tailored to empower customers in various sectors, including public sector, healthcare, utilities, and private sector industries. With a global presence and a commitment to building lasting relationships with over 100,000 customers, Harris focuses on acquiring businesses with growth potential and managing them to ensure sustainable success. The company emphasizes a positive work environment for its employees, aiming to help them achieve both personal and professional goals.
software solutions for utilities • software solutions for government • software solutions for schools • software solutions for healthcare organizations • software solutions for Public Safety
10,000+ employees
Support Analyst
February 26
⛰️ Colorado – Remote
🌪️ Kansas – Remote
+1 more states
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🦅 H1B Visa Sponsor
Harris Computer
Harris Computer is a company that provides mission-critical software and services tailored to empower customers in various sectors, including public sector, healthcare, utilities, and private sector industries. With a global presence and a commitment to building lasting relationships with over 100,000 customers, Harris focuses on acquiring businesses with growth potential and managing them to ensure sustainable success. The company emphasizes a positive work environment for its employees, aiming to help them achieve both personal and professional goals.
software solutions for utilities • software solutions for government • software solutions for schools • software solutions for healthcare organizations • software solutions for Public Safety
10,000+ employees
📋 Description
• Support Analyst will provide application support to customers involving answering complex questions • Contributing to a knowledge base • Assisting with client facing documentation and serving as a support liaison • Investigate, manage, track and close client support issues
🎯 Requirements
• Experience in Customer Service Role is a plus. • Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objections and resolve problems • Strong work ethic and self-starter, ability to work independently and as a team player • Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment • Must possess professional and friendly attitude and be able to quickly develop a rapport with customers over the phone • Willingness to learn and navigate new software or software changes. • Typing skills and computer proficiency.
🏖️ Benefits
• 3 weeks' vacation and 5 personal days • Comprehensive Medical, Dental and Vision coverage from your first day of employment • Employee stock ownership and RRSP/401k matching programs • Lifestyle rewards • Flexible work options
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