Support Engineer

2 days ago

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

Apply Now

Receive Emails with Similar Jobs

Zero Networks

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

☁️ SaaS

Description

• Provide innovative and empathetic technical support to customers. • Diagnose and resolve technical issues, providing timely and accurate customer support. • Work closely with cross-functional teams to enhance product functionality and resolve customer challenges. • Continuously seek to improve your technical skills and knowledge, embracing our culture of learning and personal development. • Uphold high standards of service, striving for excellence in every customer interaction. • Maintain clear, empathetic, and effective communication with customers and team members. • Tackle complex problems with a can-do attitude, demonstrating resilience in the face of challenges.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). • 5+ years of relevant work experience (Network/Security/SaaS Support) - must • Currently located in US eastern time zone - must • Proven experience in technical support role, preferably in the cybersecurity industry. • Excellent problem-solving and communication skills • Willingness to learn and adapt in a fast-paced environment • Strong understanding of network security skills and the ability to work independently and as part of a team. • Commitment to innovation, integrity, and excellence.