Technical Support Engineer

November 26

Apply Now

Receive Emails with Similar Jobs

CivicPlus

WebsiteLinkedInAll Job Openings

Government Websites • Digital Community Engagement • Website Design and Hosting • Parks and Rec Management • Agenda and Meeting Management

501 - 1000

Description

• A Technical Support Engineer I provides exceptional technical support and customer service for all CivicPlus products. • CivicPlus utilizes support tickets via email, live chat, and phone channels to provide world class support and customer service. • The Technical Support Engineer I must be able to communicate effectively and provide technical solutions across all channels of customer inquiry. • Able to work at a computer and monitor for extended periods of time. • Degree in relevant technologies (Preferred) or comparable experience.

Requirements

• Provide best in class front-line, customer-facing, technical support, and service • Investigate, troubleshoot, and resolve customer issues with user-friendly communication and documentation • Internally document all interactions with relevant details via ticketing software • Build strong and effective working relationships with colleagues and customers • Escalate issues that cannot be resolved to designated internal teams with clear, concise, and comprehensive documentation • Identify, advocate, and escalate trending issues • Act as a subject matter expert and make recommendations on product documentation for internal staff and customers • Provide guidance to and collaborate with other internal departments to ensure successful outcomes for CivicPlus customers • Work diligently to achieve CivicPlus service level objectives • Provide clear, concise, comprehensive communication written and verbal • Excellent interpersonal skills, be pro-active and a self-starter • Adaptability to quickly changing growth environment • Strong written and verbal communication skills • Strong technical and analytical skills (HTML, CSS, and JavaScript) • Customer-focused, anticipating customer needs and concerns • Ability to manage and prioritize multiple task / deadlines • Driven to improve through training, personal growth, and other means • Ability to work through ambiguity

Benefits

• Comprehensive health insurance • Dental insurance • Vision insurance • Flexible Time Off • 401(k) plan • and more.