Compliance Manager - Loan Servicing

February 25

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Upstart

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Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. As we transitioned to being a public company, we’re now poised to leverage our domain expertise and revolutionize every aspect of lending and credit risk evaluation. We’ve recently expanded our offerings to include automobile refinancing and we plan to take on more verticals as the business grows.

Personal Loans • FinTech • Marketplace Lending • Artificial intelligence • Finance

1001 - 5000 employees

📋 Description

•About Upstart •Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than two-thirds of Upstart loans are approved instantly and are fully automated. •Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas. •Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you! •The Team •Upstart’s Loan Servicing Compliance team plays a critical role in mitigating risk and protecting Upstart’s growth and success. As a Loan Servicing Compliance Manager at Upstart, you will have a tremendous impact on this critical team. Someone that is successful in this role will be a ‘Go Getter’ by partnering in change, re-defining policies and improving practices. You’ll develop relationships of trust within the organization so that your role is a value add for the business unit. Your relevant skills and expertise will be an integral part of the discussion when addressing ways to further enhance the Compliance Management Systems and programs at Upstart. If you have previous compliance management experience and share our passion for consumer protection this could be the role for you.

🎯 Requirements

•Minimum qualifications: •Bachelor’s degree or equivalent practical experience •5+ years of experience in secured and unsecured loan servicing compliance, risk management or regulatory law •Preferred qualifications: •A deep understanding of federal and state consumer lending rules regulations (e.g., FDCPA, FCRA, EFTA, UDAAP, SCRA, TILA, Reg X, TCPA, NACHA, PCI DSS) •Superior communication, organization, project management, and interpersonal skills with demonstrated decision-making capability while dealing with competing interests •Self-starter mentality with the ability to work well under pressure and a strong sense of personal accountability and ownership •Strong commitment to ethics and exercises good judgment •Adaptable and flexible to changing priorities and situations •Flexibility and willingness to learn and take on new evolving responsibilities •JD, CRCM, or other Compliance Certifications a plus

🏖️ Benefits

•Competitive Compensation (base + bonus & equity) •Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart •401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings •Employee Stock Purchase Plan (ESPP) •Life and disability insurance •Generous holiday, vacation, sick and safety leave •Supportive parental, family care, and military leave programs •Annual wellness, technology & ergonomic reimbursement programs •Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering •Catered lunches + snacks & drinks when working in offices