Senior Operations Manager - Auto Collections

October 8

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Upstart

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Personal Loans • FinTech • Marketplace Lending • Artificial intelligence • Finance

1001 - 5000 employees

Description

• Upstart is a leading AI lending marketplace... • Upstart’s Collections team is seeking a candidate to join the team as a Senior Manager, Auto Collections... • As a Senior Operations Manager, Collections at Upstart will be able to think strategically and analytically, is solutions-oriented, and likes to improve processes and workflows. • The candidate should also be able to communicate effectively and establish key relationships with Upstart’s vendors and internal teams. • Help to develop and implement comprehensive debt collection strategies to maximize recovery rates and minimize losses. • Analyze collection data and trends to identify opportunities for improvement and implement best practices. • Identify key talent to cultivate a high-performing, high accountability organization.

Requirements

• Minimum qualifications: • Bachelor’s degree • A minimum of 7+ years of experience in auto debt collections/operations including repo and back end auto collections work, with at least 5 years in a leadership role and proven track record of developing and implementing successful debt collection strategies. • Strong knowledge of debt collection laws and regulations. • Experience working with debt collection software and tools, familiarity with collections best practices and an eye towards innovation. • Agility: Ability to work in a fast-paced and dynamic environment, rationalize trade-offs and prioritization, willingness to get creative to drive results. • Big picture thinker: You understand how all stakeholders (from borrowers to collections agencies) behave and perform, and are highly capable of combining different tools and methods to create an effective collections strategy. • Analytical adeptness: You are data-driven, analytical, detail-oriented and relentlessly use data to make decisions on strategy, constantly re-evaluating and updating strategy and needed to maximize effectiveness. • Flexible amid change and ambiguity: You are excited and comfortable working in an early-stage, high-growth company with limited historical data. You learn quickly, work independently, think creatively, and adapt well to change. You are comfortable operating quickly and scrappily, and as well as other technical and non-technical audiences at Upstart. • Preferred qualifications: • Curiosity: You are immensely curious about the root cause of issues, think critically from first principles, and never stop asking questions. • Thought Partner: You’re open minded and thoughtful about new ideas, and can serve as a thought partner to the team.

Benefits

• Competitive Compensation (base + bonus & equity) • Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart • 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings • Employee Stock Purchase Plan (ESPP) • Life and disability insurance • Generous holiday, vacation, sick and safety leave • Supportive parental, family care, and military leave programs • Annual wellness, technology & ergonomic reimbursement programs • Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering • Catered lunches + snacks & drinks when working in offices