Call Center Collector

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U.S. Bank

WebsiteLinkedInAll Job Openings

Asset-based lending • Commercial lending • Custody services • Equipment financing • Foreign exchange

10,000+ employees

Founded 1863

🏦 Banking

💸 Finance

💳 Fintech

Description

We’re seeking individuals who are personable and naturally friendly, detail-oriented, goal driven, and excellent communicators. • You will work in a fast-paced environment and utilize your exceptional customer service and negotiation skills. • You will receive 4 weeks of paid training, designed to maximize your potential from the start of your employment. • Responsibilities include: Interacting with a wide variety of customers, receiving inbound calls as well as using an outbound dialer system. • Provide excellent customer service, critical thinking, and remaining solution-focused throughout customer interactions. • Educating and arranging repayment schedules in order to meet department goals and deadlines. • Performing collection activities in accordance with state and local collections laws to collect past due customer accounts.

Requirements

High school diploma or equivalent • Minimum one year of experience in collections and/or customer service activities • Some knowledge of loan collection policies and procedures, fair debt collection practices, and related laws • Strong customer service/relations skills • Ability to identify and resolve exceptions and to organize and interpret information • Good verbal and written communication skills • Problem-solving/critical thinking skills • Familiarity with Microsoft Excel • Proven time-management skills • Experience in working with targets and deadlines

Benefits

Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law