Asset Management Analyst

December 14

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IT Concepts, Inc

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IT Services | Agile System & Software Development, User Centered Design & Testing, DevSecOps Engineering, Enterprise Architecture, Technology Evaluation & Prototyping, Cybersecurity, Cloud Services • Data Services | Governance & Data Management, Data Architecture & Modeling, Infrastructure & Security, Data Mining, Data Analytics, Data Visualization, Data Transformation & Migration, Data Science, Machine Learning, Artificial Intelligence • Management Consulting | Digital Transformation, Business Process Re-engineering, Change Management, PMI, SAFe, Human Capital Information System Modernization, Workforce Analytics

201 - 500 employees

Founded 2003

🏢 Enterprise

🏛️ Government

🔒 Cybersecurity

Description

• Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. • We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. • We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and practical solutions. • As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team. • IT Concepts, Inc. (ITC) is seeking an experienced Asset Management Analyst to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. • The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. • The VA provides support staff across 100+ CONUS and OCONUS locations including difficult-to-accommodate locales, such as high cost of living or under supported economic areas, where VA offices or facilities may be located and require onsite services. • Responsibilities: • Oversee IT hardware (HW) asset (Mac and Windows) lifecycle including installation, maintenance, administration, testing, decommissioning and troubleshooting ensuring optimal and secure operations. • Manage asset database to track hardware, maintenance schedules, warranty, etc. and provide a consolidated view of Assets across Logistics, Maintenance and Management including remediation efforts and periodic audits. • Document and report Inventory management/physical accountability checks on all hardware assets, Monthly Critical Priority Incidents and High Priority Incidents, update ITIL Framework, AES Scores, VA Monitoring Framework, auto alerts to VA OIT, % at or exceeding threshold (CPU, Memory, Network latency, Disk space), performance metric, utilization, discrepancy & corrective action. • Work closely with Analytics Lead on Asset and Account control Center Dashboard (Power BI) including HW Asset Management, and Quarterly KPI Report. • Partner with Logistics for HW asset procurement, packages, cost information, etc. • Manage and document vendor information to obtain specifications and cost (quotes) information for HW assets. • Coordinate and collaborate with defined escalation paths and fellow Asset & Logistics team members for specifications and dependencies to maintain the baseline. • Manage and utilize hardware asset management information for compliance and data calls. • Collaborate with ESOM Contract Business Operations team members for effective IT HW asset management and forecast / prepare for follow-on/future HW asset equipment demand. • Capturing IT HW investment requirements and aligning those upstream to the portfolio and budget; and downstream to customer service engineers and system administrators for timely and efficient delivery. • Demonstrating a commitment to quality and customer support through close monitoring of Hardware Incidents, Service Tickets, Problem Management, etc.

Requirements

• Bachelor’s degree in computer science, engineering, math, or equivalent (8 years of additional relevant experience may be substituted for education) • 5 years of experience with IT Hardware asset management. • Experience with MS Office Suite (Excel, PowerPoint, Word) • Good communication and interpersonal skills • Ability to follow policies and procedures • Ability to communicate information and ideas so others will understand, as well as the ability to respond clearly to questions. • Aptitude to address sensitive situations and positively resolve them. • Ability to obtain and maintain Public Trust Clearance. • Must be US Citizen or Green Card Holder. • Preferred: • Experience supporting a federal client and ServiceNow. • ITIL certification • Clearance requirements: • Ability to obtain and maintain Public Trust Clearance. • Must be US Citizen or Green Card Holder.

Benefits

• The Company • We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. • As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. • We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. • We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). • Industry Recognition • Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. • Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award • Benefits • We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. • We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. • We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. • We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. • We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. • In alignment with our commitment to our communities, we also host and attend charity galas/events. • We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy