User Interviews
User Interviews is a comprehensive research recruitment platform that facilitates the connection between researchers and participants. It offers tools for automated research processes, including participant sourcing from its panel and integration with other platforms through APIs. The platform provides features such as screener surveys, scheduling, incentives, opt-in forms, and detailed collaboration tools to enhance the research process. User Interviews also supports building custom research panels and offers the User Interviews Academy for education and training on research methodologies. Trusted by both large and small research teams, the company helps enterprises quickly find and engage their target audiences for insightful user research.
product design • market research • user interviews • product management • design
Support Specialist
March 13
User Interviews
User Interviews is a comprehensive research recruitment platform that facilitates the connection between researchers and participants. It offers tools for automated research processes, including participant sourcing from its panel and integration with other platforms through APIs. The platform provides features such as screener surveys, scheduling, incentives, opt-in forms, and detailed collaboration tools to enhance the research process. User Interviews also supports building custom research panels and offers the User Interviews Academy for education and training on research methodologies. Trusted by both large and small research teams, the company helps enterprises quickly find and engage their target audiences for insightful user research.
product design • market research • user interviews • product management • design
📋 Description
• User Interviews is a fully remote team. • You'll answer all support questions through our ticketing system. • You’ll be the expert in user experience and identify gaps. • Manage all support tickets and collaborate on escalated issues. • Track insights, feedback, and identify improvements. • Own and develop processes for customer satisfaction. • Update support pages according to new product updates. • Assist with live chat support when necessary. • Coverage on holidays, on a volunteer basis.
🎯 Requirements
• 1 year of experience in a customer-facing support role • Experience providing support in a written format (email, live chat, etc.) • Experience responding to customer support tickets & chats with a high volume • Experience/working knowledge of Zendesk is a plus! • Excited about the prospect of owning a role within a growing company • Strong problem-solving skills and comfortable with ambiguity • Bachelor's Degree Preferred but not required • Candidates must have a United States address and be authorized to work without any Visa sponsorship.
🏖️ Benefits
• Hourly pay rate: $22/hr (40 hours/week with opportunities for overtime) • Annual performance based bonus compensation • Equity options • 100% premium covered medical & dental employee coverage • Annual membership to One Medical Group & Talkspace • 4 weeks of PTO to start + accrue an additional day each year • Unlimited wellness days. Sick? Doctors appointment? Mental health day? We’ve got you covered. • Flexible, paid parental leave • 401k with $200/month employer contribution • $250 office setup stipend (in addition to computer provided) • $50/month work from home stipend • Awards for 360-degree recognition, work anniversaries, & birthdays • $250 annual L&D stipend • Annual company retreat
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