Content & Community Manager

May 4

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UserGems 💎

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Say goodbye to pipeline anxiety with an always-on pipeline engine

Sales • Revenue • Customer Success • Marketing • Artificial Intelligence

11 - 50

💰 $20M Series A on 2021-10

Description

• Be a kick-a$@ content marketer. Develop and manage a variety of content projects, ensuring alignment with our strategic goals. Create high-quality written and video content that captures mindshare and communicates UserGems' value (without making our audience fall asleep). • Be a relationship builder. Engage actively with our community through various channels, fostering relationships and building a network of advocates among our users. Lead and moderate discussions, webinars, and other interactive content to boost community involvement. • Be a journalist on the UserGems beat. Highlight customer success stories and testimonials to illustrate UserGems' impact. Work closely with our sales, customer success, and marketing teams to uncover and tell these stories in compelling ways. • Be the loudest cheerleader. Understand how to activate and expand our network of employee and customer champions to amplify our brand's voice. Coordinate with stakeholders across the company to ensure consistent and effective messaging. • Be strategic. Monitor the performance of content and community initiatives, using insights to optimize future strategies. Gather and act on feedback from the community to enhance user satisfaction and engagement.

Requirements

• 2-4 years of experience in community building and engagement • Proven success in content creation, community management, social media marketing, or a related field. • Strong writing and communication skills, with the ability to produce clear and engaging content. • Experience planning and leading webinars and other interactive online events. • Ability to work collaboratively across teams and with stakeholders at all levels. • Strong project management skills – you might love project management tools a little too much (and that’s okay!) • Creative thinker with a customer-centric approach to engagement.

Benefits

• Customers love us! (see our Customers page and G2 Reviews) • We're a remote-first company with employees across the Americas and Europe • We have Weekly Standup every Monday, virtual Happy Hour, and quarterly in-person Company All-Hands so that everyone stays connected and updated. • We believe strongly in being customer-focused and data-driven in everything we do. • We value individual differences in the workforce and strive to make everyone feel welcomed and accepted, regardless of their skin color, gender or sexual orientation.