Seasonal Sales Center Representative

March 24

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US Storage Centers

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US Storage Centers is America’s leading provider of self storage solutions, established in 1985. With hundreds of conveniently located facilities across the United States, they offer a variety of storage options including personal, business, RV, boat, climate-controlled units, and specialized wine storage. Their commitment to customer service and stress-free storage experiences makes them a trusted choice for individuals and businesses looking to store their belongings safely and securely.

Self Storage Management Services • Feasibility Studies • Construction and Development • High Investment Returns

201 - 500 employees

Founded 1985

👥 B2C

🛒 Retail

🛍️ eCommerce

📋 Description

• Responds to all incoming telephone call for Company-wide inquiries • Sets reservations and holds by working with customers needs/demands • Answers inquiries by clarifying desired information; researching, locating, and providing information • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems • Fulfills requests by clarifying desired information; forwarding requests to facility/management appropriately • Assists customers with any technical issues experienced with website • Maintains call center database by entering information into company programs • Effectively communicates with management and fellow associates • Regular worksite attendance in accordance with Companys Attendance Policy is required for this position • Other Duties As Assigned • Periodic special projects and duties may be assigned based on Company need and requirements • Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines

🎯 Requirements

• High School Diploma is required • Some college is preferred • Previous telesales experience a plus, but not required • Prior Call Center experience preferred, but not required • Retail sales and marketing experience is preferred but not required • Successful record of sales accomplishments and marketing skills in the self-storage or retail industry is preferred, but not required • Excellent interpersonal, written, and oral communication skills • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections • Possess the eagerness and work ethic to succeed in a customer service environment; a motivated self-starter • Professional and friendly attitude and ability to quickly develop a rapport with customers over the phone • Ability to learn and navigate new software • Ability to type 30 wpm+

🏖️ Benefits

• Generous Paid Time Off offered earn 6 days per year at the start of your hire date • Paid On-going Professional Development & Training • 401(k) Plan with employer match • Rewards & Recognition (Managers Quarterly & Yearly Outstanding Achievement Awards, Core Values Award, Years of Service & Wall of Fame) • Huge Potential for Career Mentorship, Growth and Advancement • Great Office Hours • Recognition of Hard Work and Exemplary Performance through numerous compensation practices • Discretionary bonus based on several factors including property performance