Senior Customer Success Manager

Yesterday

Apply Now

Receive Emails with Similar Jobs

UtilityAPI

WebsiteLinkedInAll Job Openings

Solar • Energy storage • Data • Energy efficiency • Distributed Energy Resources

11 - 50

💰 $10M Series A on 2022-05

Description

• You will be joining the Customer Success team as the next Senior Customer Success Manager at UtilityAPI. • This individual will be the trusted point of contact for our utility partners. • The Senior Customer Success Manager will manage the business relationship through experienced relationship-building, product knowledge, strategic planning, and execution. • Ownership of the business relationship with our utility partners, who have. • Drive adoption and full utilization of the selected product(s) + plan through a proactive lens, advocating for the customer while facilitating adherence to best practices operating as an advocate while steering the customer to adhere to best practices. • Identify growth opportunities within the account; leverage customer insights for expanding our product suite’s offerings to meet market needs. • Drive customer retention and growth while simultaneously ensuring excellent customer health. • Conduct periodic check-ins with appropriate stakeholders and quarterly business reviews. • Management of contract renewals. • While this position is remote, light travel is expected to attend company gatherings and to represent UtilityAPI in established programs and customers.

Requirements

• 5+ years of SaaS or utility customer success experience • Track record leading programs and delivering on measurable business outcomes and values • Familiarity with best practices for driving growth, adoption, delivery, and upsells • Demonstrated ability to develop and maintain collaborative relationships with various stakeholders • Experience deriving insight from data and building actionable strategy based on analysis • Strong communication skills and technical aptitude • Genuinely enjoys partnering closely with customers to ensure complete satisfaction • Demonstrated ability to navigate regulatory and policy in energy • Keen sense for when/how to take initiative to complete work; proposes thoughtful workflows, processes, best practices • Excellent interpersonal and presentation skills; experience engaging audiences through a broad range of multiple modalities and in various settings

Benefits

• Excellent medical, dental and vision insurance • Equity in the company • 401(k) with employer matching • Home office setup stipend • Unlimited PTO