Outsource Performance Manager

2 days ago

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Utility Warehouse

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Excellent Customer Service • Multi Award Winning • Growth company • Utilities • Technology

1001 - 5000

Description

• Ensure seamless adherence to contractual requirements and optimise the performance of our outsourcing partners. • Drive performance against key contractual metrics to ensure maximum return on investment. • Engage with internal and external stakeholders to drive continuous improvements in customer experience and operational efficiency.

Requirements

• Proven track record in managing outsourced relationships and performance. • Strong interpersonal, communication, and influencing skills.

Benefits

• An industry benchmarked salary. • Share Options and a Save as You Earn scheme. • Hybrid working, with 2 days in the office. • Discount on our services and you get our coveted Cashback Card for free. • A matched contribution pension scheme and life assurance up to 4x your salary. • Family-friendly policies, designed to help you and your family thrive. • Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP. • Belonging groups that help UW shape an even more inclusive future. • A commitment to helping you develop and grow in your role.