Remote Program Manager

November 3

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Valor Healthcare

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Primary Care • Behavioral Health • Outpatient Care • Diagnostic Services • Veteran

501 - 1000

Description

• Valor Healthcare is looking for a call center program manager to join our proposal team for a government contract to support the Global Nurse Advice Line (NAL) which is a service to Military Health System (MHS) eligible beneficiaries. • The Global NAL will provide access to telehealth registered nurses for triage services, self-care advice, and general health inquiries 24 hours a day, 7 days a week. • The NAL also offers customer service and care coordination services to include, provider locator support, specified military treatment facility appointing services, urgent care referral submissions, and customized military treatment facility transfers to support the military treatment facility’s capability for eligible MHS beneficiaries. • The ideal candidate will have extensive experience in supervisory healthcare call centers or nurse triage positions with strong leadership and communication skills in implementing programs and projects.

Requirements

• Bachelor’s degree in healthcare management, business administration, communication, IT, social science, or a related field • 5 years of experience with managing multiple call centers. • Demonstrate knowledge of URAC Health Call Center Standards, experience in customer service, performance evaluation, and process improvement. • Demonstrate experience in large volume staff training and coaching. • Demonstrated strong interpersonal and communication skills. • This job is CONTINGENT upon contract award, client approval, completion of a favorable background investigation, and the ability to obtain and maintain a Public Trust / High Risk clearance. • Employment with Valor Healthcare will require successful completion of a credit check and corporate credit card clearance.