Manager - Customer Success

2 days ago

Apply Now

Receive Emails with Similar Jobs

Vanta

WebsiteLinkedInAll Job Openings

SOC 2 • ISO 27001 • HIPAA • PCI • GDPR

201 - 500 employees

Founded 2018

📋 Compliance

🔐 Security

☁️ SaaS

💰 $40M Series B on 2022-10

Description

• At Vanta, our mission is to secure the internet and protect consumer data. • As the Manager, Customer Success, you will own a scaled customer success team driving customer onboarding, engagement, adoption and health for a regional segment of customers in Vanta’s rapidly expanding customer base. • The customer success team at Vanta aims to provide best in industry experiences for Vanta’s customers. One where every customer feels their security needs are understood, supported and encouraged in a way that improves their security posture. • The Manager, Customer Success will be responsible for influencing the design of our strategy, as well as implementing/adapting how it will be delivered through their team so that the goals of the function are achieved and surpassed.

Requirements

• Have 3+ years of customer-facing experience, including at least 2 years of customer-facing team leadership experience • Previous experience running Customer Success teams that served 1000+ customers and experience in growing these teams from 10+ members & beyond. • A demonstrated track record of building high performing teams, which included managing team leads and managers. • Have had a experience at a fast growing B2B SaaS company • Have deep curiosity of emerging technologies and an enthusiasm for cybersecurity • A passion for leading, coaching and building an inspired team through setting vision, unlocking potential, and driving compassionate accountability • Possess clear and thoughtful communication skills, with strong critical thinking ability • Be highly empathetic to customers, with a proven track record of establishing long-term customer relationships • Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up

Benefits

• Industry-competitive compensation • 100% covered medical, dental, and vision benefits with dependents coverage • 16 weeks fully-paid parental leave for all new parents • Health & wellness and remote workplace stipends • Family planning benefits through Carrot Fertility • 401(k) matching • Flexible work hours and location • Open PTO policy • 11 paid holidays in the US • Offices in SF, NYC, Dublin, and Sydney