Customer Success Engineer
Yesterday
🇺🇸 United States – Remote
💵 $85k - $115k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🧑🔧 Technical Customer Success Manager
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
Description
• Vantage is looking for a Customer Success Engineer with strong technical expertise to ensure exceptional service • Answer questions, troubleshoot issues, and offer tailored solutions • Play a large role in building processes and optimizing support workflows • Provide holiday, weekend, and on-call support
Requirements
• 2+ years of experience in a customer-facing technical role, ideally in a SaaS or technology company • Strong technical knowledge and troubleshooting skills • Strong problem-solving mindset and a customer-first attitude • Excellent verbal and written communication skills, with the ability to explain complex technical concepts to customers and coworkers of varying technical skill level • Strong analytical skills with the ability to use data to drive decisions and improvements • Experience with customer support and IT service management tools • Ability to adapt to an ever-changing work environment • A kind person
Benefits
• equity • 401(k) plan • medical, dental, and vision benefits • education stipends
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