Customer Support Specialist - German/French

October 24

Apply Now

Receive Emails with Similar Jobs

Varian

WebsiteLinkedInAll Job Openings

5001 - 10000

Description

• Respond to customer needs with urgency, empathy, sensitivity, perseverance, and accuracy • Process orders ensuring the integrity of all customer data and accuracy of orders • Ensure the completion of customer orders from receiving to delivery • Assist customers with inquiries via email and phone in a professional manner • Actively support sales activity around the EMEA region • Handle & resolve customer complaints • Maintain account information in CRM system • Work with different departments to sort out issues • Manage consignment stocks • Facilitate the invoicing process • Analyze complex business problems and issues using data for decision making

Requirements

• College/university degree • At least 3 years of experience in customer service or in a similar position • Fluency in English and French or German language is required • Excellent customer service and problem solving and prioritization skills • Experience with data analysis and reporting • International shipping and logistics experience and knowledge of documentation and international customs requirements highly appreciated • Can do attitude and solution-oriented mind-set • Display attention to detail and accuracy • Exceptional written and verbal communication skills • Ability to work independently while being an excellent team player • Proficient in utilizing business tools such as MS Office, Word, Excel and PowerPoint • Experience with SAP or equivalent ERP software desired • Experience with SalesForce or equivalent CRM software desired