Senior Manager - Consumer Business Operations

10 hours ago

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Varsity Tutors, a Nerdy Company

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Seamlessly connecting experts and learners in any subject, anywhere, anytime

Test Prep • Academic Tutoring • Online Learning • Cloud-Based Analytics • Internet

501 - 1000

💰 $50M Series C on 2018-02

Description

•Nerdy is seeking a Senior Manager, Consumer Business Operations to lead and drive the efficiency of the company's consumer business operations. •This role will play a key part in optimizing operational processes and workflows for the sales, Marketplace, and customer retention teams, while also implementing new tools and technologies to support scalability. •The Senior Manager will ensure operational excellence, quality control, and continuous improvement in Marketplace performance and customer satisfaction. •The ideal candidate is someone who is both detail-oriented and process-driven, and who excels at enabling teams to maximize productivity in a fast-paced, dynamic environment.

Requirements

•Bachelor’s degree required (Master's degree or MBA preferred) •5+ years of experience in operations/fulfillment/customer success teams, with a proven record managing those functional teams •Proven track record of optimizing processes, implementing workflow improvements, and driving operational excellence •Strong leadership and team development skills, with the ability to mentor and inspire direct reports •Advanced analytical, decision-making, and problem-solving skills •Strong Excel skills required, SQL and Looker (or other visualization tools experience) is a plus •Excellent communication skills, with the ability to collaborate across departments and present insights to senior leadership •High level of organizational skills, with attention to detail and the ability to manage multiple projects simultaneously •Ability to thrive in a fast-paced and evolving environment

Benefits

•Total Compensation Package including Competitive Salary and Equity (Restricted Stock Units) in the company. •Healthcare Plans (Medical, Dental, Vision, Life). •401k Company Matching Plan. •Maternity, Paternal, and Adoption Leave. •Remote Position. •Flexible PTO. •Free Learning Membership for you and your household (1-1 tutoring hours for you and your family, unlimited use of our on-demand learning services, and access to our online classes) •Unique opportunity to help transform how the world learns!