Partner Success Manager - North Texas and Oklahoma

4 days ago

🇺🇸 United States – Remote

🌪️ Oklahoma – Remote

Although this job is listed in Oklahoma, this company may be open to hiring remote in other states.

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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VaxCare

WebsiteLinkedInAll Job Openings

Vaccine Financing • Inventory Managment • Billing • Vaccine Distribution • Technology Services

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🤝 B2B

💰 $1.5M Debt Financing on 2012-10

Description

• Execute partner engagement strategies that develop healthy and engaging relationships on a portfolio of partners. • Establish yourself as a “trusted advisor” that the partner can count on to help them achieve their business objectives • Meet and exceed Key Performance Metrics that are aligned to partner and VaxCare success to include volume growth, adherence, upsells to new programs, partner satisfaction and partner attrition • Collaborates with internal teams to execute initial training and executes on-going training to ensure that they efficiently and consistently achieve the maximum value from the VaxCare technology platform in the shortest amount of time • Develop, execute, and proactively manage Partner Success Plans (PSPs) aimed at ensuring that each partners agreed upon vaccine program outcomes and business goals are consistently met • Act as the partner advocate / Voice of the Partner (VOP) by acquiring partner feedback and ensuring that feedback is internally communicated and acted upon • Maintain a continuous improvement mindset aimed at driving increased efficiency using supporting tools & technology • Use tools & resources with supporting data to drive better product adoption and objectives • Recommend and gain agreement with partners on needed actions to optimize their use of VaxCare’s technology solution and delivery of patient care • Provide internal feedback when requested to help develop solutions that advance VaxCare and the Partner Success Management organization. • Manage key projects that enable the success of both VaxCare and the partner

Requirements

• Experience in direct partner (customer) engagement (selling, account management) • Experience in delivering client focused solutions based on partner (customer) and business needs • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization • Proven ability to work cross-functionally to communicate partner (customer) feedback and drive actions based on that feedback • History of using data to drive and prove results • Ability to travel up to 50% of the time, including overnight travel • Experience in the healthcare industry (with emphasis on vaccinations) is a plus • Good organizational and time management skills • Scrappiness, grit, integrity – whatever-it-takes to ensure programs to ultimately deliver better outcomes for partner, patient and VaxCare success in line with company values and policies • Natural curiosity to understand the “what’s”, “why’s”, and “how’s” of our business • Valid driver’s license and clean driving record