Software Solutions Engineer

January 14

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Vector

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Vector is a company focused on contact-based marketing solutions that enable businesses to de-anonymize onsite visitors and create hyper-targeted ad audiences. It operates within the realm of B2B marketing, providing integration with significant platforms like HubSpot, Salesforce, and Slack. Vector aims to enhance return on ad spend by predicting buyer intent and connecting businesses with their most interested prospects through innovative marketing playbooks and integrations. The company is positioned to optimize pipeline generation for sales teams, ensuring high conversion rates by reducing ad spend waste and improving actionable insights.

2 - 10 employees

☁️ SaaS

🤝 B2B

📋 Description

• As a member of Vector's Solutions Engineering organization, this role provides the technical software implementation expertise required to deliver successful product deployments for our customers. • Our mission is to understand our customers' business, technical integration needs, and the challenges they currently face to help them transform their fleet operations. • You will work closely with Vector’s Software Engineers and Deployment Managers in a coordinated and collaborative customer deployment experience ensuring that Vector and our customers technical integration is aligned. • Engage with our customer's business and technical resources to fully understand their project goals, objectives and success criteria as part of each project implementation engagement. • Build workflows and automate tasks for customers leveraging a combination of scripting languages, JSON, and Vector’s internal tools. • Triage any deployment or integration issues quickly, leveraging resources from across the company as needed. • Participate in and drive technical discovery sessions to deliver technical integration solutions for our customers. • Hone your expertise on Vector deployments and be the point person to help guide product implementation feedback and learnings within Vector. • Be a key player in coordinating project implementation plans, timelines, schedules and develop strategy around customer deliverables. • Gather customer product feedback and communicate with product management and engineering to shape product roadmap development. • Coordinate with internal Vector resources from Sales, Engineering, Product and Customer Success to ensure customer business and technical requirements are correctly understood and mapped to product capabilities and future roadmap investments. • Be the voice of our customers’ technical needs and issues internally, across departments and work with product management to identify, drive and prioritize improvements in product offerings, processes, systems and tools.

🎯 Requirements

• Previous experience in a software engineering, web development, client consulting, or technical implementation role • Demonstrated ability in implementing SaaS software applications and/or providing technical implementation services leveraging basic programming such as SQL and JavaScript • Genuine passion for delighting customers, and for building and maintaining strong relationships with a diverse set of internal and external stakeholders, from engineering, product, marketing, etc • Great communication skills - able to provide clear and concise guidance through emails, over the phone, or in person, with a casual and confident tone • Excellent organization, project management, time management, and communication skills • Quick learner, able to fully grasp technological detail as well as high-level business concepts • Able to gain consensus and get business and technical teams to work together toward timely issue resolution • A strong awareness of business processes and ability to translate business processes into enterprise application implementations • Effective team player dedicated to continuously improve upon our process of advocating for the customer • Demonstrated ability to collaborate and build strong relationships with customers at all levels • Comfortable and willing to do occasional travel to engage on-site with customers where needed