Client Delivery Analyst - ACS Implementations

March 24

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Velera

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Velera is a company that powers credit union growth through transformative fintech solutions and exceptional service. With a deep commitment to the credit union movement, Velera delivers innovative solutions that enhance member experience and promote financial wellness. The company collaborates with financial institutions to embrace change and accelerate success in a rapidly evolving financial landscape, embodying the philosophy of 'people helping people'.

Credit Processing • Debit Processing • ATM Network • Fraud & Risk Management • Recovery Solutions

1001 - 5000 employees

Founded 1977

💳 Fintech

🏦 Banking

🤝 B2B

📋 Description

• Support successful implementation of various complex financial institution debit and/or credit projects and initiatives. • Participate in client consultation on business and technical requirements. • Assume technical leadership role for assigned implementations and coordinate all phases of operational implementation of technical deliverables. • Complete Gap Analysis to define system set-up requirements. • Provide consulting and guidance to client on the best approach to meet business requirements for assigned implementations. • Understand client business requirements and communicate between technical groups at client and vendor locations. • Data map technical files between systems and execute the project plan. • Identify and report outstanding issues to the assigned project manager and assist with issue resolution. • Ensure quality in implementation process; communicate technical aspects and requirements of Implementations with third-party vendors. • Validate system parameters and conduct testing; modifying program parameters when necessary. • Provide technical support to clients during design, development, and implementation phases of the project. • Provide extended hour post-implementation support for projects and occasional on-site support as needed. • Follow change control and appropriate change management processes. • Develop working relationships with clients and internal business partners to effectively communicate and deliver complex project implementations. • Assist with identifying improvements to defined processes within the department. • Understand and complete tasks associated with various types of department projects; perform other duties as assigned. • Provide after-hours on-call support for project installations as needed.

🎯 Requirements

• Associates degree in related field and/or equivalent combination of experience and education required. • Bachelor’s degree preferred. • Three (3) years related experience in payment processing industry required. • Thorough understanding of payment card products, support services, and processes required.

🏖️ Benefits

• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program