Manager, Service Delivery

April 3

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $93.4k - $119.1k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Velera

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Velera is a company that powers credit union growth through transformative fintech solutions and exceptional service. With a deep commitment to the credit union movement, Velera delivers innovative solutions that enhance member experience and promote financial wellness. The company collaborates with financial institutions to embrace change and accelerate success in a rapidly evolving financial landscape, embodying the philosophy of 'people helping people'.

Credit Processing • Debit Processing • ATM Network • Fraud & Risk Management • Recovery Solutions

1001 - 5000 employees

Founded 1977

💳 Fintech

🏦 Banking

🤝 B2B

📋 Description

• The Manager, Client Service Delivery leads Client Service Delivery team members across all lines of business. • Provide daily operational support, management, leadership and coaching to the team. • Develop business plans in support of division and company goals. • Ensure high quality, timely outcomes, and problem resolution. • Build relationships with key CU managers and executives. • Monitor service requests, ensuring timeliness and accuracy. • Ensure employees assume a leadership role in providing operational expertise. • Address any major operational issues or concerns. • Promote operational efficiencies and enhance service delivery processes.

🎯 Requirements

• Bachelor’s Degree in related field; preferably in Business Administration or equivalent combination of education and experience required. • Eight (8) years related experience within the financial service industry with payment card products, support services and client relations required. • Three (3) years management and or leadership experience in financial services industry required. • Thorough knowledge of operational processing required. • An understanding of project management best practices and six sigma methodologies preferred.

🏖️ Benefits

• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program