Dispute Operations Training Specialist

3 days ago

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Velera

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Credit Processing • Debit Processing • ATM Network • Fraud & Risk Management • Recovery Solutions

1001 - 5000

Description

• Coordinate and facilitate skills development programs for the Dispute Operations department • Deliver in-person, web-based, and distance learning programs • Gather source materials for development of learning curriculum • Collaborate with management and Product staff to adapt approach based on audience needs • Create or enhance Dispute Operations knowledge base articles and online learning module content • Support quality control processes through rescore, audit and calibration processes • Communicate with senior management, internal/offshore teams, and credit unions/financial institutions

Requirements

• High School Diploma or equivalent • Bachelor’s degree preferred • Minimum 5 years contact center experience related to dispute processing and/or chargeback experience required • Two (2) years financial institution Chargeback experience required • One (1) year experience as a Team Lead with coaching and proven process improvement experience preferred • Previous experience in quality control preferred • Previous experience in Chargeback and/or Contact Center training preferred

Benefits

• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program