Technical Support Specialist

December 4

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Velixo

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Business Analysis • Excel • ERP reporting • Data analysis • Financial management

11 - 50 employees

🔌 API

💸 Finance

⚡ Productivity

Description

• Provide technical support for our ERP Financial analysis Excel add-in product. • Troubleshoot and resolve issues related to the product and its integration with Acumatica and Sage Intacct. • Assist customers with reporting analysis and queries, ensuring accurate and efficient use of the product. • Collaborate with the product development team to communicate customer feedback and contribute to product enhancements. • Develop and maintain comprehensive product documentation and support materials. • Stay up-to-date with the latest updates and features of Velixo, Acumatica and Sage Intacct to provide expert support.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Finance, Accounting or a related field. • Minimum of 2 years of technical support experience, with at least 1 year focused on ERP systems. • Proven experience as a Technical Support Specialist or similar role, with a focus on ERP systems. • Familiarity with financial analysis and reporting tools, preferably within an ERP context. • Strong problem-solving skills and the ability to diagnose and resolve technical issues. • Excellent communication and customer service skills, with the ability to explain complex concepts to non-technical users. • Knowledge of Acumatica or Sage Intacct is highly desirable.