Senior Customer Success Engineer

September 26

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Vercel

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Next.js • Removing frontend friction • Global deployment • Developer Velocity • Open Source

201 - 500

💰 $150M Series D on 2021-11

Description

• Vercel’s Frontend Cloud provides the infrastructure to build, scale, and secure dynamic user experiences. • Responsibilities include resolving customer concerns, creating internal tooling, and engineering solutions. • Must be an excellent communicator, understand technical problems quickly, and have frontend development experience. • Comfortable with holiday, weekend, and on-call work based on a rota system.

Requirements

• You lead by example and provide feedback to mentor other members of the team. • You have frontend development experience with Next.js. • You understand modern web architecture, frontend frameworks like React, cloud technologies serverless computing, and DNS. You can explain this clearly to others. • You enjoy engineering solutions to resolve root causes of recurring problems. • You are experienced with incident management and procedural communication. • You possess exceptional communication skills. • You are comfortable working with a fully remote, globally distributed team. • You have a passion to deliver a customer experience second to none. • Availability to work within a weekend and on-call rota. • 3+ years experience in a highly technical support role.

Benefits

• Great compensation package and stock options. • Inclusive Healthcare Package. • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. • Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays. • Remote Friendly - Work with teammates from different time zones across the globe. • We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.