Senior Customer Success Operations Manager

November 16

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Vercel

WebsiteLinkedInAll Job Openings

Next.js • Removing frontend friction • Global deployment • Developer Velocity • Open Source

201 - 500 employees

Founded 2016

☁️ SaaS

🌐 Web 3

💰 $150M Series D on 2021-11

Description

• Vercel is looking for an experienced Senior Customer Success Operations Manager to drive retention and expansion efforts with GTM leaders. • Manage projects and programs end-to-end to deploy efficient processes and automation. • Drive visibility and transparency across customer KPIs and metrics. • Implement and own operational cadences including forecasting, annual planning, and quarterly business reviews.

Requirements

• 5+ years of experience in Customer Success Operations, Sales Operations • 2+ years experience working with VP+ level stakeholders • Analytics Experience: Execute analyses with no supervision in Excel including capacity planning, NRR forecasting, cohort analysis, if / then logic. • Salesforce Experience (or CRM): Experience building reports and dashboards, understands standard object orientation, is knowledgeable about workflows / process builder. • GTM SaaS Application Experience: Familiar with common SaaS GTM applications and is able to learn new tools (Outreach, BoostUp, Gainsight, etc.) • Project / Program Management: Manage complex end-to-end project cycles including but not limited to requirements gathering, implementation, enablement, post-mortem and optimization. • Prioritization: Ability to prioritize initiatives and deliverables in a fast-paced setting while minimizing distractions • Track record of results in fast-moving environments and ability to excel under ambiguity

Benefits

• Great compensation package and stock options. • Inclusive Healthcare Package. • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. • Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays. • Remote Friendly - Work with teammates from different time zones across the globe. • We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.