Technical Consultant, APAC
December 10
Description
•Vercel is looking for a Technical Consultant to assist our Enterprise customers with technical problems and questions when using Vercel products and services. •Reporting to the Manager of Technical Consulting, the Technical Consultant will be responsible for informing and training clients in the product's proper use to enhance the customer experience and improve satisfaction. •Technical Consultants need to earn our customers' trust and understand technical problems quickly. •You will play a major part in the post-sales process and Enterprise customer journey. •Expertise in the technical elements of the product and clarity of instruction are important competencies in this position. •Success in this role will be demonstrated through improvements in the retention of Enterprise customers by delivering key technical insights and evaluations to ensure success both at launch and scale. •You have a background in frontend development, enjoy technical writing, and have a passion for digging deep to find and resolve issues. •The Technical Consultant will help establish our reputation as a company that is exceptional at helping its customers meet their goals throughout all parts of the customer journey while engineering solutions to constantly improve the customer experience.
Requirements
•You lead by example and develop more junior members of the team. •You understand modern web architecture, frontend development, and serverless computing. •You are experienced with incident management and procedural communication. •You possess exceptional communication skills. •Unrivaled sense of autonomy, ownership, and comfort with a fast-paced startup. •You are comfortable working with a fully remote, globally distributed team. •You have a passion to deliver a customer experience second to none. •Availability to work within a weekend and on-call rota. •3+ years experience in a customer success, sales, or onboarding/implementation role at a SaaS company. •5+ years experience with front-end web development or using React in a production setting.
Benefits
•Great compensation package and stock options. •Inclusive Healthcare Package. •Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. •Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays. •Remote Friendly - Work with teammates from different time zones across the globe. •We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
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