Salesforce Technical Support Specialist

November 9

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Verifiable

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Primary Source Verifications • APIs • Credentialing • Provider Enrollment • Sanctions & Exclusions

51 - 200

Description

• Verifiable provides industry-leading, API-first solutions for healthcare credentialing and network management. • Our software serves major healthcare companies like Humana and Talkspace. • The T3 Technical Support Specialist is the point of escalation for advanced technical assistance.

Requirements

• 3+ years of Salesforce Consultant or Administrator experience. • 2+ years working in ticketing or queue system • Proven experience in technical support or customer service roles, preferably supporting Salesforce products • Strong understanding of Salesforce including configuration, customization, and troubleshooting • Excellent problem-solving skills with the ability to analyze complex issues and provide accurate resolutions • Exceptional communication skills, both written and verbal, with the ability to explain technical concepts to non-technical individuals • Outstanding customer service skills, with a strong customer-centric approach and the ability to handle difficult situations with patience and empathy • Ability to work in a fast-paced environment, prioritize tasks, and manage multiple customer inquiries simultaneously • Exceptional documentation skills for customer issues and best practices • Self-motivated and proactive with a strong desire to continuously learn and improve technical skills • Customer-focused mindset with a passion for delivering high-quality service • Salesforce certifications (such as Salesforce Certified Administrator)

Benefits

• Health/Vision/Dental plans • unlimited PTO • new Apple equipment • startup equity as part of your comp package