Technical Support Specialist

20 hours ago

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Verifiable

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Primary Source Verifications • APIs • Credentialing • Provider Enrollment • Sanctions & Exclusions

51 - 200

Description

• About Us: Verifiable provides industry-leading solutions to automate credentialing and provider network management for the healthcare industry. • Our API-first platform connects directly to hundreds of sources and automates provider data verifications instantly. • We’ve grown to over 100 employees in less than 4 years, securing a $27M Series B led by Craft Ventures. • We are an official Salesforce vendor, the #1 fastest-growing ISV partner on the Salesforce app exchange in 2023. • We value remote work, building a world-class team across the US and internationally. • The Technical Support Specialist is the initial point of contact for customers seeking product or technical assistance. • We are looking for someone passionate about giving customers a great experience!

Requirements

• 1-2 years of experience with Salesforce • 2+ years working in a queue system • Proven experience in technical support or customer service roles, preferably supporting Salesforce products • Strong understanding of Salesforce including configuration, customization, and troubleshooting • Excellent problem-solving skills with the ability to analyze complex issues and provide accurate resolutions • Exceptional communication skills, both written and verbal, with the ability to explain technical concepts to non-technical individuals • Outstanding customer service skills, with a strong customer-centric approach and the ability to handle difficult situations with patience and empathy • Ability to work in a fast-paced environment, prioritize tasks, and manage multiple customer inquiries simultaneously • Self-motivated and proactive with a strong desire to continuously learn and improve technical skills • Exceptional documentation skills for customer issues and best practices