Senior Technical Support Specialist

March 14

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Versapay

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Versapay is a company offering a collaborative accounts receivable (AR) network designed for industry-leading AR automation and B2B payment solutions. The platform provides tools to automate AR tasks, manage cash applications, and facilitate B2B payments across channels, integrating with ERP systems like Microsoft Dynamics, NetSuite, and Sage Intacct. Versapay's solutions help teams collaborate effectively over the cloud, reducing manual processing and improving cash flow. The company focuses on simplifying the invoice-to-cash process using artificial intelligence, enhancing customer experience with easy-to-use portals, and offering comprehensive digital payment methods. Versapay also supports large-scale B2B transactions worldwide, promoting efficiency and environmental benefits through digital invoicing.

Accounts Receivable Automation • Electronic Invoicing Payment & Presentment (EIPP) • EFT • PCI • SaaS

201 - 500 employees

Founded 2006

🤝 B2B

💳 Fintech

☁️ SaaS

💰 $4M Post-IPO Debt on 2019-11

📋 Description

• Our product helps companies manage mission-critical functions like accounts receivable (AR), payments, cash applications, cash flow, and much more. • In this role, you'll be part of a growing team within the Payment & Product Operations department, playing a vital role in delivering fast resolutions for merchants and ensuring an exceptional experience for our customers, partners, and their end-users. • Your efforts will directly impact the smooth operation of key financial processes, making you an essential part of our success. • You’ll serve as the primary point of contact for customers within the Customer Care group, handling issues related to security risk and financial reviews. • This includes managing tasks such as annual financial reviews, funding holds, ACH rejects, TIN mismatches, and authorization testing incidents. • You’ll play a key role in supporting customer retention, assisting partners, and taking on other assigned duties. • By building strong, empathetic connections with our customers, you’ll demonstrate our commitment to their success, ensuring they feel valued and supported throughout their experience with Versapay.

🎯 Requirements

• At least 3 years of experience in merchant services or credit card processing. • Strong understanding of AR processes, accounting, SQL, payment processing, ERP systems (NetSuite, Microsoft, Sage Intacct), billing, AR/AP, backend processor systems, Salesforce, and gateways. • Experience in financial services, payments, or the retail/merchant industry.