Healthcare Engagement Coordinator, Russian Bilingual

6 days ago

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Vesta Healthcare

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Vesta Healthcare is a company dedicated to improving caregiving and healthcare at home. It offers a comprehensive service that works closely with patients, healthcare providers, and health insurance plans to ensure quality care and services at no or low cost to the user. Vesta Healthcare operates a provider-led clinical team available 24/7 to assist with health monitoring, care assessment, and coordination with existing doctors and care teams. The company focuses on keeping patients safe and healthy at home, utilizing technology like blood pressure monitors and oxygen sensors to detect changes in health and provide urgent support when necessary. Vesta Healthcare partners with home health agencies, health plans, and caregivers to enhance care quality, reduce stress and burnout, and improve patient engagement and satisfaction.

51 - 200 employees

⚕️ Healthcare Insurance

🧘 Wellness

☁️ SaaS

📋 Description

• Coordinate, schedule, confirm and manage virtual patient appointments • Handle cancellations and resolve scheduling conflicts as they occur • Train patients in using and troubleshooting tech issues pertaining to video calls • Ensure smooth patient flow by providing education during scheduling/confirming • Communicate with the patient and their care team through various channels (calls, text, chat, etc) to ensure optimal clinical outcomes • Maintain a positive, empathetic and professional attitude at all times • Document all interactions with the patient and family within our proprietary system and our EHR • Manage tasks for patients as needed (i.e. schedule appointments, collect consent, send documents, etc) • Perform other duties as required or assigned • Data entry within operating dashboards, reporting and workflow platforms • Ensure Data Quality and Accuracy

🎯 Requirements

• Fluency English and Russian (required) • 2+ years of experience working in a healthcare setting (required) • 2+ years experience helping to coordinate care and services for members of a fragile population (required) • Experience communicating with patients via phone/telehealth (required) • Knowledge and understanding of chronic care management processes (required) • A customer service mindset for both internal and external customers (required) • Experience with documenting in electronic medical records (required) • A love for the elderly and ensuring they remain healthy at home • Ability to multitask • Ability to perform duties as assigned or requested • Comfortable in a dynamic and always evolving startup environment

🏖️ Benefits

• Competitive health, dental, and vision insurance options with costs partially subsidized by us • Generous Paid Time Off (Vacation, Sick, and Personal Days) • ~12 paid holidays per calendar year • 401k plus company match • One time reimbursement to set up your home office • Monthly reimbursement for internet or other home office expenses • Monthly health & wellness reimbursement (gym memberships, online health classes, etc.) • Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us • Pre-tax options for healthcare, dependent care, and transit expenses • Employee Assistance Program • Mental Health Benefits through Spring Health • Optional Insurance Add Ons (Accident, Critical Illness, Hospital, Legal, Identity Theft, Pet Insurance) • Internal social recognition platform • A company-provided work computer to perform duties efficiently