Acquisitions • Growth • Enterprise Management Software • Club Management Software • Food Services Software
201 - 500
Yesterday
Acquisitions • Growth • Enterprise Management Software • Club Management Software • Food Services Software
201 - 500
• Troubleshoot customer support cases in a timely manner – meeting and exceeding SLA’s. • Accurately diagnose the support case to ensure it reaches the correct support queue. • Serve as 1st Line support within the Helpdesk team. • Keep clients informed of progression with issues and provide follow up as necessary. • Collaborate with other departments or offices as necessary to expedite resolutions. • Promote and maintain a high quality, professional, service-oriented company image among clients. • Provide pro-active support assisting the Professional Services teams with remote upgrades, implementations and updates to the internal knowledge base. • Maintain accurate and timely call logging in our Service Management System. • Own multiple support calls from inception through to a successful conclusion.
• Previous experience of working in an IT support role ideally supporting software applications. • An IT based degree and / or MCP qualification would be an advantage. • Excellent desktop support knowledge. • Good technical understanding of the basic IT systems including databases and networks. • Proficiency in Microsoft Office applications.
Apply Now2 days ago
201 - 500
Support Technician providing IT assistance in Microsoft Cloud environments.
🇬🇧 United Kingdom – Remote
💰 Private Equity Round on 2020-09
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
2 days ago
2 - 10
Technical Supporter at Demo Daten GmbH providing customer assistance and troubleshooting.
3 days ago
51 - 200
Provide tier 1/2 support for Panaseer's cybersecurity application.
🇬🇧 United Kingdom – Remote
💰 $26.5M Series B on 2021-05
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🇬🇧 UK Skilled Worker Visa Sponsor
5 days ago
201 - 500
Join Resonate to support software solutions for rail service optimization.
October 7
10,000+
Servicing and maintaining power management systems for critical infrastructure in Europe.
🇬🇧 United Kingdom – Remote
🔥 Funding within the last year
💰 Post-IPO Equity on 2023-11
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer