Enterprise Customer Success Specialist

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Vestd

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equity • startups • scaleups • SME • share schemes

51 - 200

Description

• Role: Enterprise Customer Success Specialist • Reports to: Enterprise Lead • Location: Remote Working (UK based) • Salary: £30k-34k, plus equity and benefits • Hours: Full-Time 37.5 hours per week • About Vestd: Leading regulated sharetech platform, empowering businesses to attract and retain talent. • Commitment to equality, diversity, and inclusion within the team.

Requirements

• At least two years of experience in account management, with a track record of driving retention and customer satisfaction. • Proven ability to manage and own complex Enterprise-level customer accounts • A proactive approach to understanding customer needs and identifying opportunities for growth. • Ability to prioritise and balance demands in a dynamic, fast-paced environment. • Strong relationship-building skills and a customer-centric mindset. • Proficient IT skills. • You must be comfortable with working in a fully remote environment • Experience working in startups or rapidly growing teams, especially in environments where change is frequent and adaptability is vital. • History of identifying opportunities for improvement, suggesting innovative ideas, and driving meaningful change. • Comfortable navigating ambiguity and supporting evolving team processes. • Experience in remote working or supporting distributed teams. • Proven ability to build strong relationships in a fast-growing department or company. • Familiarity or desire to leverage AI tools and technologies to improve efficiency, streamline workflows, and enhance customer success processes.

Benefits

• This job is fully remote; however, we have two annual in-person get-togethers, during which attendance is required. • A flexible environment to help you achieve the best work/life balance. • Equity, of course! (After the qualifying period) • Monthly recognition scheme, where we celebrate our folk • Support with home working equipment • A personal training and personal development budget to keep your career and professional growth on track • Private medical insurance with Aviva (after the qualifying period) • Team retreats are held twice a year. They can include an overnight stay and focus on fun and team cohesion • Great team ethos, connect through regular team and company socials. • Private medical insurance (after the qualifying period) • 25 days annual leave plus one extra day per year of service (up to five days) • Employer contribution pension scheme (after the qualifying period)