Business Onboarding Specialist

March 6

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Veta Virtual

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Veta Virtual is a company specializing in virtual receptionist and virtual assistant services. They provide a range of services including phone answering, inbound and outbound call management, appointment scheduling, and call overflow handling. Their services are designed to convert callers into clients by delivering personalized experiences through dedicated live receptionists. Veta Virtual works across various industries, including legal, accounting, and medical, helping businesses maintain a professional image, improve customer service, and free up internal resources. The company emphasizes human interaction with 100% real human receptionists who integrate seamlessly with existing phone providers, offering a cost-effective solution compared to hiring full-time staff.

11 - 50 employees

🤝 B2B

☁️ SaaS

⚡ Productivity

📋 Description

• Be part of a dynamic team at Veta Virtual as a Client Implementation Specialist. • Ensure clients feel supported and confident from day one. • Guide clients through onboarding, managing expectations. • Own the onboarding process, integrating clients into the CRM and contact center software. • Diagnose and resolve issues that arise during onboarding. • Seek process improvements for client onboarding and operations. • Collaborate with various CX and operational teams to enhance service.

🎯 Requirements

• Bachelor’s degree in Business, Communications, Customer Experience, or a related field. • Relevant certifications or experience in customer service, business administration, or project management. • 3+ years of experience in customer service, account management, client onboarding, or a related field. • 3+ years of experience with Hubspot or other CRM tools. • 2+ years of experience working with No Code applications such as Zapier. • Experience working with business clients in a B2B environment. • Fluent english written and verbal communication. • Comfort in facilitating live sessions on camera through platforms like Zoom, effectively engaging with participants and managing the meeting’s dynamics. • Experience in SaaS, technology, professional services, or virtual receptionist industries is an advantage.

🏖️ Benefits

• Competitive Compensation: A competitive compensation package with base salary and performance bonus. • Growth Opportunities: We prioritize promoting from within, allowing dedicated individuals to move into leadership or specialized roles based on their skills and interests. • Learning and Development: We support continuous learning by providing access to a range of training programs, workshops, and courses. • Performance Recognition: We recognize and reward exceptional work. Regular performance reviews and feedback sessions are conducted to discuss achievements, areas for improvement, and career aspirations, allowing for tailored development plans. • Innovation Encouragement: We highly prize innovative thinking and encourage our team members to bring forward new ideas and solutions. • Remote Work Environment: Enjoy the flexibility of being fully remote, and access to company HQ in Toronto for occasional business meetings and company events. • Paid Time Off: We offer a 15-day minimum paid time off and unlimited unpaid time policy as we believe that rest and rejuvenation are key for high performance. • Culture Building Initiatives: Company-wide events hosted by our Culture Committee, as well as regular team events, designed to foster connections between team members.