Implementation Project Manager - Life Science Research Solutions

September 14

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Vibrent Health

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Health • mHealth • Learning Healthcare Systems • Adaptive Platform • Personalized Programs

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Description

• Accountable for successful life-cycle delivery of all customer projects involving existing software and customized IT solutions. • Serve as the primary point of contact for customers throughout the implementation process, fostering strong relationships and ensuring clear communication. • Develop detailed project plans, timelines, and resource allocations to ensure smooth execution of implementation activities and alignment with the customer’s goals and regulatory requirements. • Identify and mitigate risks, proactively addressing any issues that may impact project delivery. • Create and monitor metrics, KPIs and reports for tracking the success of implementation projects, on-time and within budget. • Track profitability of each project and create necessary labor and process efficiencies needed. • Provide effective reports and dashboards to senior management on a regular basis. • Collaborate with internal teams, including software development, product management, research services, and customer success, to coordinate resources and deliverables. • Coordinate with functional teams to develop Epics and Stories in Jira projects. • Conduct thorough testing and quality assurance activities to validate the functionality and performance of implemented solutions before they are provided to the customer. • Solicit feedback from customers and stakeholders to continuously improve our implementation processes and product offerings. • Responsible for developing and maintaining expertise in Vibrent products: end to end knowledge of functionality, current and upcoming features, integrations, and possible gaps. Customers must be able to rely on you as an expert.

Requirements

• Bachelor's degree in Business, Engineering, Computer Science, Information Technology, or a related field. • At least 5 years of customer facing Project Management experience in the implementation of software products with responsibility for project delivery, continuous process improvement and people management. • At least 3 years of experience working in a software product company using common Agile methods (Scrum, Kanban, etc.). • 2+ years of Clinical Research experience to include Study Design and Protocols and coordination with vendors of CTMS or other Clinical Trial software solutions. • Experience using vendor products for eConsent, eCOA, ePRO, CTMS, IRT, eTMF, RAVE, data management. • Thorough understanding of IT procedures and practices, functional teams, development environments, as well as its dependencies and challenges. • Experience using Atlassian JIRA and Confluence. • Deep expertise in several project management tools (Excel, SmartSheet and others). • Demonstrated excellence in verbal and presentation communication skills to all levels of the organization and specifically during customer and stakeholder status calls. • Organized with attention to detail specifically to all the moving parts of the project. • Excellent analytical, logical thinking, and problem-solving skills and provide alternatives and solutions to risks, issues, and roadblocks to senior stakeholders. • Experience with developing and improving software delivery processes. • Experience managing project level budgets.