Vida Health
Mobile Healthcare • Consumer and Enterprise Services • Chronic Condition Management • Digital Healthcare • Behavioral and Emotional Health
Client Success Director
December 9
Vida Health
Mobile Healthcare • Consumer and Enterprise Services • Chronic Condition Management • Digital Healthcare • Behavioral and Emotional Health
Description
• At Vida, we help people get better — and we’re helping the healthcare system get better, too. • Vida is a virtual health clinic providing expert, personalized, on-demand health coaching and programs from a network of experienced health care providers. • We focus on managing chronic cardiometabolic conditions and achieving lifestyle health goals. • By combining advanced technology with top-notch healthcare providers, Vida breaks down barriers to getting the best care. • Trusted by Fortune 1000 companies and major national payers to enable healthy lives. • As a Client Success Director, you'll understand client needs and develop business strategies and programs.
Requirements
• 7+ years of experience in account management, sales, customer success, or other external and internal (stakeholder influencing) facing roles, ideally in a health tech company/healthcare industry. • Bachelor’s Degree at minimum. • Knowledge of the overall healthcare landscape, including major relevant healthcare legislation and companies within the industry. • Familiarity with key healthcare administration/payer processes. • Experience with managing large national/jumbo account and mid-market accounts. • Experience with managing/coordinating with benefit consultants, medical and pharmacy benefit managers and other benefits ecosystem vendors. • Strong problem-solving, written and verbal communication skills. • Ability to develop and maintain leadership-level relationships internally and externally. • Must be a self-starter with the ability to work independently or in a team environment and have an ownership mentality. • Drive operational readiness plans as it relates to implementation including project management, consensus building and solution development to address customizations/specs from client. • Ability to manage multiple tasks and apply good judgment in resolving complicated issues. • Comfortable with navigating ambiguity and have the ability to strategically prioritize. • Must be able to think strategically and apply good business judgment. • Organized and a team player. • Proficient in the use of web and mobile technologies. • Fluency in PowerPoint and Excel. • Passionate about Vida’s mission.
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