IT Support Specialist

March 5

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Vida Health

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Vida Health is a company committed to improving health outcomes for various physical and mental health conditions, including diabetes, obesity, depression, and hypertension. They offer personalized, human-led care combined with digital technology to manage and treat these complex conditions. Vida Health partners with employers, health plans, and consultants to provide comprehensive health solutions. Their services include video chats and text-based messaging with healthcare providers, and they utilize machine learning and synced devices to personalize member care. They focus on significant cost savings and improved health outcomes for cardiometabolic conditions, guaranteeing results and offering up to 100% of fees at risk for both physical and mental healthcare.

Mobile Healthcare • Consumer and Enterprise Services • Chronic Condition Management • Digital Healthcare • Behavioral and Emotional Health

501 - 1000 employees

Founded 2014

⚕️ Healthcare Insurance

🧘 Wellness

☁️ SaaS

📋 Description

• As a core member of our IT team, you will be the first line of support for our end users, ensuring they have the tools and assistance needed to stay productive. • Your success in this role will be driven by exceptional customer service skills, a strong understanding of IT best practices and a proven ability to manage technology support and device lifecycles. • With in-depth expertise in hardware, software, IT systems and security best practices, you will play a key role in maintaining daily IT operations. • These operations include equipment provisioning, user access management and endpoint maintenance.

🎯 Requirements

• 2-4 years of experience in a tier 1 IT helpdesk or similar role. • In-depth knowledge of provisioning, monitoring and supporting MacBook and Chromebook devices. • Strong experience with SaaS technologies: Okta, Google Workspace Administration, Slack, Atlassian Products, Jamf/Kandji. • Hands-on experience with managing company-wide IT services such as MDM and SSO, with an understanding of endpoint security controls. • Excellent written and verbal communication skills with the ability to present complex technical information clearly and concisely to a variety of audiences. • Prior experience or knowledge of working in a regulated industry such as healthcare or finance, with an understanding of security and compliance requirements (e.g., HIPAA, SOC 2, or ISO 27001) is preferred. • Proven ability to troubleshoot and resolve technical issues while maintaining a security-first mindset. • Eastern time zone preferred.