Implementation Manager

17 hours ago

🇺🇸 United States – Remote

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

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VideaHealth

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

☁️ SaaS

Description

• About Us: • VideaHealth is a cutting-edge AI-powered solution for dentistry, developed by a team of business operators, engineers, AI scientists, and clinicians spun out of MIT. • Our vision is to be the first company to diagnose a billion people globally. • Our product is already used by thousands of dental clinicians to improve the quality of care through faster diagnoses, lower operating costs, and improved patient understanding. • About the Position: • VideaHealth is looking for an Implementation manager. • You are the go-to person who will deploy solutions with our customers and support them throughout their AI journey. • You will work closely with the customer success and development teams to ensure Videa products are delivering their full potential to customers. • To succeed in this role, you must be a great communicator, a fast learner, and you thrive in a fast-paced environment. • If this sounds like you then we’d like to meet you!

Requirements

• 5+ year’s experience managing enterprise customers working closely with IT • Start-up experience and understanding the unique experience and expectations it entails • Previous implementation experience of SaaS healthcare software is required for this role. B2B SaaS delivery experience preferred. • Adept at managing multiple stakeholders internally and externally with differing seniority • Highly organized, detail oriented, able to multitask, and easily adapts and responds to change • Strong communication skills. Ability to simplify and convey complex information in a confident and articulate manner while effectively communicating across various audiences • Comfortable conducting client facing meetings and presenting virtually or in-person • Demonstrated ability to work successfully on cross-functional teams and solve problems quickly and creatively in a highly collaborative environment • Experience managing a range of priorities and multiple projects, focusing on what is critical • Comfortable with ambiguity: experience adapting in rapidly changing environments and contributing to an evolving customer journey • For this role, a preference is for individuals with a Dental, DSO, healthcare industry or digital healthcare background including dental practice management system and dental imaging software experience. • Demonstrated experience in troubleshooting technical issues • Experience with analysis of large and complex application logs • Familiarity with Powershell scripting • Working knowledge of SQL • Understanding of APIs, network protocols, and SSO methodologies • Customer Obsession – everything starts and ends with the customer • Bias to Action – we move fast, really fast • Extreme Ownership – we get things done, no matter what • Growth Mindset – we seek comfort in learning, not in knowing • One Team – we win and lose together