Payroll Implementation Specialist - Client Facing, Bilingual Spanish

4 days ago

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Asure Software

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Human Capital Management • Payroll & Tax • Time & Attendance • Human Resources • HR Services

501 - 1000 employees

☁️ SaaS

👥 HR Tech

Description

• Follow corporate or departmental policies, procedures, and service standards in conjunction with management. • Provide a complete and successful implementation for your clients, while being a subject matter expert with our software. • Assists in conducting group presentations, training sessions and provides instruction on how to maneuver and maintain Asure Software. • Confer with customers by telephone or video calls, and email to provide information about products and services. • Answer customer inquiries regarding system access or system questions to resolve problems. • Ask questions in accordance with instructions to obtain various specified information, such as client’s primary and HR contact, employee headcount and work locations. • Investigate and correct errors on implementation cases and accounts in CRM system. • Relay client concerns to the appropriate team. • Prepare responses to correspondence containing routine inquiries. • Retrieve corporate documents or case records. • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken to resolve issues. • Work to determine root-cause issues, identify trends, and increase customer satisfaction. • Work cross-departmentally with other groups to assist with client support to resolution and promote One Asure. • Provide administrative support. • Performs other duties as assigned to support overall departmental and Asure client needs. • Deliver results on time. • Ensure client product and Asure procedure adoption. • Provide status reports and overall project updates to the project team.

Requirements

• Bachelor’s Degree preferred or equivalent experience. • 3+ years of proven professional consulting experience in implementing HCM software systems. • 3+ years as an expert and/ or specialized knowledge of local, state and federal laws and regulations in Basic Payroll, Benefit Enrollment and Management, Recruitment, Performance Management and Developmental Tactics. • 3+ years of proven experience with an HRIS, payroll software (Asure Software preferred), and web-based recruiting systems is preferred including logging into other systems and knowing what reports need to be pulled by the different systems. • 3+ years proven project organization and presentation skills. • Passion for customer service and overall customer success. • Excellent verbal and written communication skills. • Business analysis and requirements gathering abilities. • Previous conflict management skills • Ability to learn technology quickly through instruction and self-training. • Ability to teach adult learners new technologies and processes. • Proficient in Microsoft Office applications and other software applications and tools is required. • Willingness to learn and take ownership on projects. • Demonstrate critical thinking with the ability to approach problems tenaciously and with a sense of urgency. • Ability to travel from time to time (limited travel < 5%)

Benefits

• Medical, Dental, Vision, HSA, FSA- All effective on day 1! • Company paid Basic Life Insurance, A+D, Long-Term Disability, and Short-Term Disability • 401K Program with 3% safe harbor contribution • Employee Stock Purchase Program • Fitness Reimbursement Program • Self-Managed PTO