Field Solutions Architect

20 hours ago

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Advanced display technologies • including computer monitors • commercial / digital signage displays • projectors • cloud computing solutions

1001 - 5000

Description

• The Field Solutions Architect provides pre-sales field support to the product team • Working closely with Field Sales and Product Development personnel to identify customer needs • Provide workable solutions and ensure complete customer satisfaction through all stages of the sales process • Collaborate extensively with our sales team to conduct on-site and remote product demonstrations and training sessions

Requirements

• 4 years Bachelor’s Degree in Computer, Electrical, or Electronics Engineering or equivalent experience with 3+ years of related experience • Comprehensive knowledge of AV systems preferred, including projectors, video conferencing equipment, and digital signage • Proficient knowledge on technical terminology and specification with regards to display and touch technology • Must be able to read and understand engineering specifications • Proficient knowledge on network, wireless, internet, various computer systems, components and applications • Excellent knowledge on Windows, iOS, and Android Operating Systems • Knowledgeable in utilizing MS Office products (Word, Excel, PowerPoint, Access) • Proficient in developing training and solution documentations for internal and external customers • Excellent skills on communication (oral and written), customer service, interpersonal, negotiation, organization, troubleshooting and problem solving • Strong interpersonal skills to build relationships with customers and members of the sales team • Accustomed to business travels, excellent time management and a demonstrated ability to maintain accurate, detailed records • Proficient knowledge in Google Workspace Administration, including user accounts and security settings • Experience managing and configuring Microsoft Intune for device and application management • Familiarity with the setup, programming, and troubleshooting of Crestron and Extron control systems, as well as other AV control technologies • Able to integrate these systems to enhance user experience and streamline operations in conference rooms and other AV environments • Familiarity with configuring and managing Microsoft Teams Rooms, ensuring seamless video conferencing and collaboration • Certified Technology Specialist (CTS) certification is a plus

Benefits

• Medical, Dental and Vision insurance options • 401k with company match • Paid Time Off • Company provided equipment