Village Medical
primary care • value based care • telehealth • healthcare • healthcare innovation
51 - 200
Manager - Quality and Performance
September 15
Village Medical
primary care • value based care • telehealth • healthcare • healthcare innovation
51 - 200
Description
• Responsible for managing the quality assurance program for the Access Center • Oversight of four vendor-managed call centers supporting multiple lines of business • Works closely with the QA team to ensure accurate and consistent call scoring • Collaborate with vendors to develop and implement corrective action plans • Track metrics to evaluate performance
Requirements
• 8+ years of experience in quality assurance or process improvement, preferably in a call center environment • 2 – 3 years of managerial experience • Strong understanding of quality assurance standards and best practices • Strong understanding of incident management, error processing, and escalation procedures • Cross-functional coordination • Internal/vendor collaboration • Excellent leadership and communication skills
Benefits
• Medical, Dental, Life, Disability, Vision, FSA coverages • 401k savings plan
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