Virtuagym
Virtuagym is a comprehensive fitness software provider catering to a wide range of fitness businesses, including small and medium-sized fitness studios, personal trainers, large gyms, corporate wellness programs, and franchise businesses. Their all-in-one software solutions offer tools for membership management, staff management, scheduling, and class booking, as well as robust coaching features such as workout and nutrition planning. Virtuagym enhances client experience through custom mobile apps, video platforms, and community engagement tools. With integrations for hardware and wearables, Virtuagym provides an advanced platform to manage, coach, and engage fitness clients, aimed at boosting efficiency, increasing revenue, and enhancing member happiness across over 9,000 businesses worldwide.
Exercise & Nutrition Tracking • Access Control • Memberships Management & Billing • Client Coaching • Mobile Apps
Customer Service Consultant - DACH & International
April 5
Virtuagym
Virtuagym is a comprehensive fitness software provider catering to a wide range of fitness businesses, including small and medium-sized fitness studios, personal trainers, large gyms, corporate wellness programs, and franchise businesses. Their all-in-one software solutions offer tools for membership management, staff management, scheduling, and class booking, as well as robust coaching features such as workout and nutrition planning. Virtuagym enhances client experience through custom mobile apps, video platforms, and community engagement tools. With integrations for hardware and wearables, Virtuagym provides an advanced platform to manage, coach, and engage fitness clients, aimed at boosting efficiency, increasing revenue, and enhancing member happiness across over 9,000 businesses worldwide.
Exercise & Nutrition Tracking • Access Control • Memberships Management & Billing • Client Coaching • Mobile Apps
📋 Description
• Als Customer Service Consultant für unseren DACH Markt und internationalen Märkte bist du verantwortlich für die Schaffung hervorragender Kundenerlebnisse und die Erfolgssteigerung unserer Kund:innen auf ein neues Niveau. • Du stehst an vorderster Front, um die langfristige Zufriedenheit und den Erfolg unserer Kunde:innen sicherzustellen. • Deine Hauptaufgabe besteht darin, außergewöhnlichen Support zu leisten, Beziehungen zu pflegen und das Wachstum unseres vielfältigen Kund:innenstamms zu fördern.
🎯 Requirements
• Fließende Deutschkenntnisse in Wort und Schrift (auf muttersprachlichem oder nahezu muttersprachlichem Niveau) sowie gute Englischkenntnisse in Wort und Schrift. • Technikaffin, kritisch und logisch denkend. • Nachweisliche Problemlösungsfähigkeiten und ein Talent dafür, Lösungen zu finden. • Strukturiert und organisiert, mit gutem Zeitmanagement und einem Auge für Details. • Selbstbewusst, anpassungsfähig und mit einer positiven Einstellung. • Erfahrung im Bereich SaaS/Software-Kundensupport ist von Vorteil (dies ist kein Callcenter-Job!). • Bewirb dich bitte, wenn du mindestens 70% der Angaben/nicht 100 Prozent aller Angaben erfüllst.
🏖️ Benefits
• 25 bezahlte Urlaubstage pro Jahr (bei Vollzeit), mit der Möglichkeit, zusätzliche Urlaubstage zu kaufen. • Wir unterstützen dich mit einer attraktiven betrieblichen Altersvorsorge, damit du für die Zukunft bestens abgesichert bist. • Wir versorgen dich mit deiner Homeoffice-Ausstattung sowie einer Homeoffice-Pauschale. • Arbeiten im Ausland (innerhalb Europas) bis zu 12 Wochen pro Jahr (maximal 4 Wochen am Stück). • Unbegrenzter Zugang zu psychologischer Beratung über OpenUp (per Chat, Telefon oder Video Call).
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