Onboarding Consultant - North America & International

2 days ago

Apply Now

Receive Emails with Similar Jobs

Virtuagym

WebsiteLinkedInAll Job Openings

Exercise & Nutrition Tracking • Access Control • Memberships Management & Billing • Client Coaching • Mobile Apps

201 - 500

Description

• As Customer Onboarding Consultant, you will be a key player responsible for the growth and development of Virtuagym as well as establishing a strong connection with our customers. • You will add to the process of engaging and motivating our clients to use our software and expanding our customer base every day. • A good start is half the battle, so you make sure that new customers get value from their new software package as quickly as possible. • This makes them successful with the software and with their business. • So they can focus on making their customers healthier and happier. • With your listening ear and enthusiasm you give tailored advice and make sure your customers become Virtuagym fans. • You are responsible for the onboarding of your own portfolio of starting clients. • You advise your clients in the software implementation from A to Z. • Through your service and involvement during consultations with your clients and the careful follow-up of issues, you ensure the highest possible customer satisfaction. • During your conversations, you quickly recognise which issues are important to the customer and you know how to focus on these in order to contribute to retention.

Requirements

• Prior experience with managing client communication, from SaaS/software CS is a must (this is not a call center position!) • Strong written and verbal communication skills in English (native or near-native) and Spanish (native or near-native). • You easily connect with people; • You feel comfortable working with a lot of freedom and autonomy, ready to take responsibility and are ready to thrive working remotely; • You are a true problem solver with great emphatic skills; • You’re a fast learner and tech savvy; • Strong organization and time management skills and ability to think outside the box. • Important note: please do apply if you meet 70%+ of the criteria.

Benefits

• Remote-friendly: you can work from home in Colombia whenever you like. • Enjoy a twice a week snack box or fruit basket • 21 holidays (on a US based holidays calendar, based on a full-time contract). • A one time working from home allowance. • We provide your home office set-up hardware. • The Virtuagym Health Program: a monthly contribution towards your gym subscription, and a full Virtuagym at Work Premium Access. • Work from abroad for up to 12 weeks a year with a maximum of 4 consecutive weeks in LATAM or even Around the World!. • Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp. • Many opportunities for personal and professional growth within the company. • A fun, healthy, and international work environment made up of over 35+ nationalities. • We believe in a flat hierarchy with room to take ownership: your voice will be truly heard. • Organized Virtuagym sports events throughout the year. • Awesome company events such as New Year's dinners, summer outings etc.